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Application Tech Support Practitioner

Quezon City Job No. atcp-1030967-s349715 Full-time

Job Description

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

Project Role Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

The Work:

  • Design, implement, and manage Intune, SCCM & MECM;
  • Manage Windows 10/11 Autopilot/OS deployments, application packaging & and distribution on a worldwide scale;
  • Troubleshoot all aspects of Intune/Configuration Manager effectively;
  • Maintain performance and health of Intune/Configuration Manager deployment;
  • Create task sequence and troubleshoot task sequence failures;
  • Create technical documents, knowledge articles and SOP's and other deliverables;
  • Resolve incidents, fulfill service requests, execute changes in accordance with published standards and processes;
  • Lead problem ticket investigations and recommend viable workarounds and preventive measures;
  • Represent Accenture in delivering high quality services for our clients.

Here’s what you need:

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field
  • 2 or more years experience in Endpoint Management or Administration
  • With knowledge and troubleshooting skills on Intune, SCCM & MECM issues, including management, compliance, application packaging and deployment.
  • Relevant certifications such as MD-102: Endpoint Administrator is a plus.

Join our high-performing team and enjoy these benefits:

  • Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Pan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and housing plan
  • Company-sponsored trainings like upskilling and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment

*Terms and conditions apply

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities.  Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

TERMS AND CONDITIONS

The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

 

 

#LI-PH

Qualifications

About the role

We are looking for a talented and passionate Subject Matter Expert on Intune and MECM to join our team Responsibility includes remotely managing, securing, and supporting the Cloud and IT infrastructure of our global clients

Role involves designing, engineering, configuration, and administration of Intune and Configuration Manager deployed in client environments You will play a lead role in application packaging, deployment and be responsible for the design of the patch management whilst also maintaining and producing up-to-date AutoPilot/Windows operating systems deployments You will be required to handle multiple assignments concurrently, leveraging experience and skills in handling complex environments and coordinating tasks among teams

Job Responsibilities:
Design, implement, and manage Intune MECM;
Manage Windows 10/11 Autopilot/OS deployments, application packaging and distribution on a worldwide scale;
Troubleshoot all aspects of Intune/Configuration Manager effectively;
Maintain performance and health of Intune/Configuration Manager deployment;
Create task sequence and troubleshoot task sequence failures;
Create technical documents, knowledge articles and SOPs and other deliverables;
Resolve incidents, fulfill service requests, execute changes in accordance with published standards and processes;
Lead problem ticket investigations and recommend viable workarounds and preventive measures;
Represent Accenture in delivering high quality services for our clients

Qualifications:
Bachelors or Masters degree in Information Technology, Computer Science, or a related field
Extensive experience 5 years as Endpoint Management Subject Matter Expert SME or Administrator
In-depth knowledge and troubleshooting skills on Intune MECM issues, including management, compliance, application packaging and deployment
Relevant certifications such as MD-102: Endpoint Administrator is a plus
Minimum 5 year(s) of experience is required

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