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ServiceNow Developer (ServiceNow Architects, SMEs)

Quezon City Job No. atcp-1030567-s348369 Full-time

Job Description

·           Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.

·           Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.

·           Design, build and configure ServiceNow applications.

·           Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.

·           Apply innovative ideas to drive automation.

·           Drive the delivery of outputs according to agreed schedules and specifications.

·           Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.

·           Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.

·           Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.

·           Identify and solve issues and incidents within multiple components of the ServiceNow platform.

·           Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

·           Raise issues and risks proactively, providing recommended solutions and mitigations.

·           Produce required deliverables and documentations according to defined standards.

Qualifications

  • Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
  • Years of experience:  At least 4 years of experience on ServiceNow development/architecture
  • Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have:

  • Any ServiceNow certification
  • ITIL knowledge and/or certification
  • A system engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​.
  • A mindset to automate everything​.

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