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Application Support Engineer

Taguig Job No. atcp-1024231-s349516 Full-time

Job Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Qualifications

Cognos Administrator or System/Network Administrator Job Description: • Application administrator for Cognos components (Planning Analytics, Cognos Analytics) • Upgrade applications for IBM TM1 related applications. • Keep applications up to date, perform upgrades. • Work with development teams to debug the issues that appear. • Work with IBM support for software issues. • Work with other teams (Networking, server support, integration) to integrate new requests from clients and integration application in client infrastructure. • Assure daily monitoring task and mitigate the risk for application unavailability. • Installing and configuring software, hardware and networks • Monitoring system performance and troubleshooting issues • Ensuring security and efficiency of IT infrastructure • Able to diagnose and resolve problems quickly. • Ensure that our technology infrastructure runs smoothly and efficiently • Install and configure software and hardware • Manage network servers and technology tools • Troubleshoot issues and outages • Ensure security through access controls, backups and firewalls • Upgrade systems with new releases and models • Build an internal technical documentation, manuals and IT policies Minimum 2 year(s) of experience is required

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