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Application Support Engineer

Mandaluyong City Job No. atcp-1017566-s350115 Full-time

Job Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Qualifications

Communicate with the Eval Control Room members to intake the eval request Creating and being prime maintainer of a kick-off tracker for the release, composing all scripts, collecting the required information such as the test and base model IDs and kernel IDs they may change, locales requested, pillars requested, any special feature evals Running several scripts such as the eval kick-off script, and the in-progress pipeline summary script; double and triple checking that the scripts are correct, soliciting review of the scripts any error can cost hours and days Monitoring the command line, tflex pipelines, CoCo upload status, and bug creation status; there are many known issues that can postpone or cancel pipelines at several different stages, so a big part of the job is communicating when something isnt going as expected to the Eval Control Room chat Spot check successfully completed jobs in Crowd Compute and Conversation Coach, to make sure the locale and alignment look good Dashboard updates: update the spreadsheet from which the dashboard plx script reads and kick off the Plx workflow manually Keep monitoring the Eval Dashboard for completed jobs and keep a running update of metrics for that release as they become available format TBD; leads want to see results immediately per locale as they become available Monitor the ichat space, where rater feedback is flagged immediately; this can help interrupt jobs and fix issues as soon as they are found Minimum 3 year(s) of experience is required

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