Order to Cash Operations Analyst

Skill required: Order to Cash - Credit Management & Assessment
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Assess new customer credit risk, extend customer credit, monitor existing customer and portfolio credit risk.
What are we looking for? • A bachelor’s degree or equivalent Preferred Qualifications: • Order To Cash experience • Exposure to Order To Cash operations life cycle • 2–4 years of experience in AR / Credit & Collections / Finance Operations. • Experience working with global customers and stakeholders is an advantage. • Exceptional multi-tasking skills • Solid understanding of and experience with quantitative and qualitative analysis • Proficiency with Excel and Access • Excellent communication, organization/time management and problem-solving skills • Project management skills • Proven ability to work independently and as a team member • Provide daily support to a team lead • Provide process and transaction support • Excellent communication skills written and verbal including formal presentation skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) • Accountable for maintaining quality and service standards to support the overall Accenture-Client relationship and to deliver continuous improvement • Good organizational, multi-tasking, and time management skills • Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers • The ideal candidate will be a highly motivated independent self-starter who thrives on challenge and delivering exceptional results • The ideal candidate must possess a desire to learn and deliver as a true team player
Roles and Responsibilities: •1. Credit Management & Deductions • Monitor and manage customer credit limits in line with company credit policies. • Review customer accounts for credit exposure, overdue balances, and risk indicators. • Investigate and resolve short payments, deductions, and unauthorized offsets. • Coordinate with Sales, Finance, and Customers to validate and clear deductions. • Ensure accurate posting and tracking of approved credit notes and adjustments. • Maintain documentation and audit trail for credit and deduction related activities. 2. Collections & Disputes • Execute collection strategies to ensure timely recovery of outstanding receivables. • Follow up on overdue invoices via calls, emails, and customer portals. • Log, track, and manage disputes related to pricing, returns, rebates, or service issues. • Coordinate with Billing, Sales, Logistics, and Finance teams for dispute resolution. • Update collection systems with accurate notes, commitments, and follow up actions. • Achieve assigned DSO, aging, and collection targets. 3. AR Billing (Finance owned activity – coordination role) • Support Finance by validating billing data and resolving billing related queries. • Ensure customer billing requirements (PO, tax, pricing, contract terms) are met. • Act as a liaison between Customers, Sales, and Finance for billing clarifications. • Track billing errors and ensure timely correction to avoid payment delays. • Monitor invoice accuracy post billing and flag discrepancies proactively. 4. Cash Application • Apply customer payments accurately against open invoices using remittance advice. • Handle unapplied and partially applied cash scenarios. • Research payment differences and coordinate with customers for clarification. • Ensure timely clearing of cash suspense and unidentified receipts. Maintain high accuracy and SOX/control compliance in payment postings. 5. Customer Queries Management • Act as the primary point of contact for AR related customer inquiries. • Respond to queries on invoice status, payment application, credit notes, and balances. • Provide professional and timely communication to internal and external stakeholders. • Maintain SLAs and customer satisfaction metrics. • Support month end close activities and reporting requirements.