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Service Management

Job Location: Manila

Job Number: 978

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- Job description

The Procurement Helpdesk Agent is responsible for providing support for procurement application and process and accounts payable help requests (questions and problems).
As a Procurement Helpdesk Agent, your responsibilities include but are not limited to:
1) Receive help requests from customer’s internal clients and suppliers
2) Follow call quality standards to conduct call
3) Be courteous and empathetic to client (may be upset or angry)
4) Provide support in designated language(s)
5) Determine if request is procurement application and/or process question or problem
6) If question, provide ‘how do I’ (walk through) application or status support
7) If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate level two contact
8) Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented
9) Conduct problem determination for client’s question to determine appropriate answer or status
10) Conduct problem determination for client’s problem to determine appropriate escalation path for level two escalation
• At least 3 years in strategic sourcing & supplier management experience is preferred • Demonstrated experience in drafting, revising and reviewing IT contracts, Work Orders, Service Level Agreements, Change Requests and Statements of Work • Excellent negotiation skills. • Excellent verbal and written communication skills. • Demonstrated experience in drafting, revising and reviewing IT contracts, Work Orders, Service Level Agreements, Change Requests and Statements of Work. • General financial analysis skills and experience • Excellent project management and multi-tasking skills. • Strong communication, facilitation and influencing skills • Strong time management skills; highly organized and detailed oriented. • Strong analytical, cross-functional communication skills, teamwork and interpersonal skills. • Knowledge of procurement principles, theories and processes. • Fundamental understanding of healthcare, the role of health insurance providers and the healthcare supply chain.

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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