Job Description

The work: • Provide “white-glove” support to Microsoft customers but not limited to SMB, partners and consumers, with FCR (First Call Resolution) goal in mind. • Guide customers in onboarding their business, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc. • Document and Report to QMS, Cluster Leads & Geo Leads any identified gaps, issues etc. • Report to QM & Geo Leads any management and technical opportunities • Build relationship to create, reinforce, motivate, and guide customers and partners • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries • Leverage collaborations support tools and processes to expedite resolution of customer issues


Qualifications

Here’s what you’ll need: • Graduate of Bachelor’s Degree course, preferably Information Technology, Computer Science or other relevant fields • At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry • With M365 administration/troubleshooting skills and expertise • Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept • Experience in or exposure to client facing role • Excellent communication skills • Amenable to a flexible work schedule, as the need arises

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All