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Testing Activation and Escalation Level 1

Job Location: Cebu

Job Number: 930

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- Job description

IT OPERATIONS ANALYSTS

• Meet Customers’ contractual reporting requirements within specified timeframe
• Analyze testing results, graphs and statistical information
• Deliver analysis/reporting on the network(s) during rollout and following on an on-going basis
• Determining root cause of network issues and capacity planning requirements
• Translating graphical and statistical information into written in ‘plain English’ Reports, which will include an Executive Summary, Technical Body and Recommendations.
• Debrief stakeholders on the performance of the network and associated recommendations being proposed
IT OPERATIONS ANALYSTS • Graduate of any Bachelor’s degree • At least 3 years relevant work experience in a Telecom or BPO industry • Must have attended Cisco-related trainings • Preferably CCNA-certified • Willing to work on shifting schedule and holidays

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If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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