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Job Location: Manila

Job Number: 919


- Job description

• Gather call driver and customer information from agents

• Provide feedback and recommendations based on all agents’ suggestions

• Identify emerging issues and escalate to relevant point of contact

• Responsible to help the floor by answering complex queries and troubleshoot escalated issues, conduct training on frequent queries as well as on how to leverage internal resources and knowledge base

- Degree in any field - Prior experience working as an Agent, and have strong knowledge of the processes and policies as it applies to the area they are tasked to support - Advanced troubleshooting skills which help them identify and report bugs to management, and work with internal teams to help resolve the complex, escalated issues - Amenable to shifting schedule

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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