Job Description

• Project manage multiple small to medium scale projects from scoping through to implementation and roll out

• Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support

• Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects

• Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community

• Play an active role by contributing to improving policies, product, process and support system solutions

• Keep sites and teams up to date on project timelines

• Review change delivery tribe throughout each day:

o Ensure prepared for upcoming launches

o Check new posts, assess impact for your sites and take necessary actions

o Check notifications, answer any questions asked on post

o Input/feedback into project plans

o Ensure team meets timelines and deliverables

o Proactively flag risks & provide quantifiable trade off options if needed

o Consolidate information/questions/clarifications that needs to be shared with Change Delivery Team

• Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.


• Bachelor's degree holder

• Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects

• Must have at least 3 years of experience in Managerial role under BPO industry

• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment

• Ability to work in a fast-paced environment with minimal guidance

• Experience working with internal/ external stakeholders in multiple geographic regions

• Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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