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Service Desk Analyst

Job Location: Cebu

Job Number: 6682


- Job description

• Provide first level support for customer and system incidents and requests using basic technical and service knowledge
     • Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
     • Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
     • Ensure proper documentation for all problems, incidents and requests
     • Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents
     • Work with other teams to ensure the coordinated management of incidents
     • Develop and maintain an understanding of customer Service Level Agreements
a. Degree in Information Technology or other relevant field
     b. Minimum of 2 year relevant IT experience
     c. 2 years previous IT Service Desk or Call Centre experience is preferred
     d. Excellent verbal and written communication skills.
     e. Ability to work creatively and analytically in a problem-solving environment
     f. Desire to work in an information systems environment
     g. Willing to work on a night shift

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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