Job Description

Responsibilities: - Write, edit, and publish internal communications or announcements for Google support agents - Clarify announcement details with Product Support Managers and other product SMEs - Stage announcements in client’s proprietary agent communications tool - Review content for accuracy and adherence to editorial guidelines and quality - Manage announcements for multiple products, ensuring publishing target dates are met


Qualifications: - Bachelor’s Degree in Journalism/Communications or any BA/BS degree or equivalent practical experience - At least 1-3 years of professional working experience - Excellent written and verbal English communication skills - Ability to translate complex technical ideas into easy concepts for any user to understand - Extraordinary attention to detail - Ability to work in a fast-paced environment full of ambiguity and tight deadlines - Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities Nice to Have: - Experience in customer service or technical support is a huge plus - Experience writing support content (help articles, email templates, etc.) for a global audience - Experience working in a content or knowledge management system (CMS/KMS) - Working knowledge of Google Docs - Tech savvy with good orientation for early technology adoption

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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