Job Description

• Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance reviews

• Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them

• Conduct Root Cause Analysis for problem contracts

• Perform as a "Recovery Resource" on problem contracts

• Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization

• Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)

• Manage and participate in special projects as requested by Leadership

• Manage Quality Assurance pool including certifications, re-certifications and the assignment process

• Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise

• Driving reporting and analytics requirements for Quality Assurance management

• Facilitate and administer Quality Assurance performance/recognition feedback

• Participate in program development and continuous improvement initiatives

• Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process

• Contribute and participate productivity improvement initiatives

• Provide clear governance on quality tasks relative to insights generation and innovation

• Ensure quality measures align with program outputs or SLAs

• Create developmental road maps for Quality personnel

• Proactively Communicate relevant observations or findings with all stakeholders


• Bachelor's Degree holder, but also open to undergraduates with strong related experience • Must have extensive work experience in QA. Training background is also an advantage. • Must have at least 12 years overall experience and 5 years solid leadership experience • Must have extensive experience in handling different levels of quality personnel; from frontline staff to management. • Can identify and assess complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors. • Requires adherence to strategic direction set by senior management when establishing near-term goals. • Can interact with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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