HR Service Delivery Associate Manager
Manila
JOB NO. 3084
Job Description
Overall Purpose:
Ensures service level agreements and operational requirements are met. Act as primary connection between stakeholders and service delivery team for alignment on strategic objectives and implementations of key initiatives.
Strategic:
- Serve as a main point of contact and manage relationships with multiple stakeholder group and key individual Provide data-driven insights and analysis to generate improvements on operations, programs, processes and policies for effective service delivery to support Human Resources and strategies
Delivery:
- Define the operational framework for the delivery of services provided by Cross Entity service delivery teams based upon the defined business and HR strategy in the GU
- Oversee the day to day operations of 3 teams with 3 unique processes Employment Certificates, Employment Probationary and Exit Management comprised of 30+ individuals in meeting the agreed service level agreements and business operational requirements.
- Leadership & People
- Provide leadership and direction to the Cross DTE HR service delivery teams
- Identifies training opportunities for career and skill set growth for all staff
- Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy
Ensures service level agreements and operational requirements are met. Act as primary connection between stakeholders and service delivery team for alignment on strategic objectives and implementations of key initiatives.
Strategic:
- Serve as a main point of contact and manage relationships with multiple stakeholder group and key individual Provide data-driven insights and analysis to generate improvements on operations, programs, processes and policies for effective service delivery to support Human Resources and strategies
Delivery:
- Define the operational framework for the delivery of services provided by Cross Entity service delivery teams based upon the defined business and HR strategy in the GU
- Oversee the day to day operations of 3 teams with 3 unique processes Employment Certificates, Employment Probationary and Exit Management comprised of 30+ individuals in meeting the agreed service level agreements and business operational requirements.
- Leadership & People
- Provide leadership and direction to the Cross DTE HR service delivery teams
- Identifies training opportunities for career and skill set growth for all staff
- Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy
Qualifications
• Minimum of 3 years managerial or supervisory role for a team or multiple teams comprised with at least 30 headcount in business service delivery or shared services operations
• May be required to commute to other Accenture Manila buildings/locations to provide HR services.
• May be required to render overtime as necessary.
• Exceptional communication and interpersonal skills with demonstrated ability to communicate cross-functionally across all levels
• Knowledge expertise of a service delivery or shared services model
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
LEARN MORE
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
LEARN MORE
View All
Learn more about Accenture
Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
View All
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
View All