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Customer Service Associate - Internal RPO Voice

Job Location: Manila

Job Number: 2140

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- Job description

OVERALL PURPOSE OF JOB



The person will be responsible for providing answers to customer queries through social media platforms related to Client products and services.



DUTIES AND RESPONSIBILITIES:

- Understand to support customer inquiries through social media

- Resolve customer inquiries quickly and effectively via social media based on the Scope of work

- Understand Client Products and Services

- Review user reports regarding client products and services

- Make decisions according to the defined Policies and Procedures related to client products and services

- Identify improvement opportunities in work flow and suggest solutions

- Interface effectively with other internal and Client teams

- Respond to customer inquiries through social media platform
- College graduate of any 4-year course - College undergraduate with at least 2 years BPO experience - At least 6-12 Months BPO Experience - Good email writing skill - Average Typing Speed - Excellent written and verbal communication skills

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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