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Customer Service Associate - Internal RPO Voice

Job Location: Manila

Job Number: 2140

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- Job description

OVERALL PURPOSE OF JOB



The person will be responsible for providing answers to customer queries through social media platforms related to Client products and services.



DUTIES AND RESPONSIBILITIES:

- Understand to support customer inquiries through social media

- Resolve customer inquiries quickly and effectively via social media based on the Scope of work

- Understand Client Products and Services

- Review user reports regarding client products and services

- Make decisions according to the defined Policies and Procedures related to client products and services

- Identify improvement opportunities in work flow and suggest solutions

- Interface effectively with other internal and Client teams

- Respond to customer inquiries through social media platform
- College graduate of any 4-year course - College undergraduate with at least 2 years BPO experience - At least 6-12 Months BPO Experience - Good email writing skill - Average Typing Speed - Excellent written and verbal communication skills

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