Service Management
Manila
JOB NO. 1691
Job Description
Provide support in scheduling portion of planning and event management for training programs globally.
Responsibilities
• Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.
• Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.
• Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.
• Complete system screens to accurately enter data to Client Systems / LMS.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Allocate rooms, visual aids, instructor to courses based on defined business rules.
• Solve basic resource conflicts by selecting viable alternatives from a defined list.
• Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
• Assign Instructor resources based on guidance documents showing the required parameters to be used.
• Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
Responsibilities
• Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.
• Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.
• Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.
• Complete system screens to accurately enter data to Client Systems / LMS.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Allocate rooms, visual aids, instructor to courses based on defined business rules.
• Solve basic resource conflicts by selecting viable alternatives from a defined list.
• Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
• Assign Instructor resources based on guidance documents showing the required parameters to be used.
• Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
Qualifications
• College graduate
• At least 6 months of work experience in learning and development, or in a training associate role doing the following: back-end admin work, event management, logistics, assigning instructors, checking of demand schedule, scheduling of trainings globally
• Open to day shift role (6am-3pm)
• Amenable to work in Quezon City
• Good organizational, prioritization and multi-tasking skills.
• Strong analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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