Job Description

Provide support in scheduling portion of planning and event management for training programs globally.



Responsibilities

• Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.

• Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.

• Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.

• Complete system screens to accurately enter data to Client Systems / LMS.

• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.

• Allocate rooms, visual aids, instructor to courses based on defined business rules.

• Solve basic resource conflicts by selecting viable alternatives from a defined list.

• Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.

• Assign Instructor resources based on guidance documents showing the required parameters to be used.

• Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.

• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.



Qualifications

• College graduate • At least 6 months of work experience in learning and development, or in a training associate role doing the following: back-end admin work, event management, logistics, assigning instructors, checking of demand schedule, scheduling of trainings globally • Open to day shift role (6am-3pm) • Amenable to work in Quezon City • Good organizational, prioritization and multi-tasking skills. • Strong analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Attention to detail. • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All