Job Description


Process accurate and timely plan set up utilizing policy guidelines and in accordance with key performance measures and first claim/first call resolution.


Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

- Receives and conducts internal audit for Documents

o Identifies if case is intended for High Level or Full Audit and aligns analysts for audit based on error risk or internal audit strategy

o Performs audit using the audit tool and all identified resources - checklists, client procedures, and audit assessment template

o Identifies root causes and performs trending analysis as needed supported by the Quality & Training Lead

o Delivers work within standard timing or as identified by the Quality and Training Lead

o Performs rush audits as necessary

o Performs recheck audit as necessary

o Delivers work as per productivity targets and quality standards based on scorecard requirements

- Participates in internal calibration meetings Quality and Training Lead

- May be tasked to process/be in production to ensure alignment to current procedures and or assist in inventory as needed

- May be tasked to facilitate up training or knowledge checks as needed


• Graduate of any Bachelor's Degree/College Degree in any field

• 1 - 2 years’ experience Core Competencies:

• Attention to detail and accuracy.

• Problem solving skills.

• Well organized.

• Ability to prioritize tasks/work effectively.

• Ability to analyze financial information and reports.

• Strong verbal and written communication skills. Communication Skills

• Conveys information clearly and effectively both written and verbal

• Remains focused on improving communication skills while continuously enhancing knowledge on client products and services

• Possesses strong interpersonal skills

• Strong English written and verbal skills Team Work

• Works well with others

• Develops rapport and trust

• Participates actively in team discussions and activities Problem Solving

• Understands the relevant aspects of the client products/services supported

• Strives to maintain a sound knowledge of the client

• Concentrates on fostering processing efficiencies while meeting quality standards

• Displays exemplary analysis and problem solving capabilities Client Focus

• Focuses on achieving client goals

• Flexible and trainable

• Aims to maintain excellent relations with the client, team and internal contacts

• Strives to maintain a sound knowledge of the support

• Maintains customer focus and service orientation OTHERS Willing to work in night shift and flex

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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