Process accurate and timely plan set up utilizing policy guidelines and in accordance with key performance measures and first claim/first call resolution.
Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
• Receives and conducts internal audit for Documents
o Identifies if case is intended for High Level or Full Audit and aligns analysts for audit based on error risk or internal audit strategy
o Performs audit using the audit tool and all identified resources - checklists, client procedures, and audit assessment template
o Identifies root causes and performs trending analysis as needed supported by the Quality & Training Lead
o Delivers work within standard timing or as identified by the Quality and Training Lead
o Performs rush audits as necessary
o Performs recheck audit as necessary
o Delivers work as per productivity targets and quality standards based on scorecard requirements
• Participates in internal calibration meetings Quality and Training Lead
• May be tasked to process/be in production to ensure alignment to current procedures and or assist in inventory as needed
• May be tasked to facilitate up training or knowledge checks as needed
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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