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Data Entry Associat

Job Location: Ilocos

Job Number: 1648


- Job description


Process accurate and timely plan set up utilizing policy guidelines and in accordance with key performance measures and first claim/first call resolution.


Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

• Receives and conducts internal audit for Documents

o Identifies if case is intended for High Level or Full Audit and aligns analysts for audit based on error risk or internal audit strategy

o Performs audit using the audit tool and all identified resources - checklists, client procedures, and audit assessment template

o Identifies root causes and performs trending analysis as needed supported by the Quality & Training Lead

o Delivers work within standard timing or as identified by the Quality and Training Lead

o Performs rush audits as necessary

o Performs recheck audit as necessary

o Delivers work as per productivity targets and quality standards based on scorecard requirements

• Participates in internal calibration meetings Quality and Training Lead

• May be tasked to process/be in production to ensure alignment to current procedures and or assist in inventory as needed

• May be tasked to facilitate up training or knowledge checks as needed
• Graduate of any Bachelor's Degree/College Degree in any field • 1 - 2 years’ experience Core Competencies: • Attention to detail and accuracy. • Problem solving skills. • Well organized. • Ability to prioritize tasks/work effectively. • Ability to analyze financial information and reports. • Strong verbal and written communication skills. Communication Skills • Conveys information clearly and effectively both written and verbal • Remains focused on improving communication skills while continuously enhancing knowledge on client products and services • Possesses strong interpersonal skills • Strong English written and verbal skills Team Work • Works well with others • Develops rapport and trust • Participates actively in team discussions and activities Problem Solving • Understands the relevant aspects of the client products/services supported • Strives to maintain a sound knowledge of the client • Concentrates on fostering processing efficiencies while meeting quality standards • Displays exemplary analysis and problem solving capabilities Client Focus • Focuses on achieving client goals • Flexible and trainable • Aims to maintain excellent relations with the client, team and internal contacts • Strives to maintain a sound knowledge of the support • Maintains customer focus and service orientation OTHERS Willing to work in night shift and flexible schedule.

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