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Bilingual Mandarin Associate

Job Location: Manila

Job Number: 1476

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- Job description

Processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. He/she solves problems by referencing to precedent issues.

• Update and maintain various systems/tools per standard process documentation which may include:

o Execute transactions

o With minimal direction, enter data and retrieve information from group specific system

o Audit own data entry for accuracy & make needed corrections

o Conduct data verification

• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.

• File, archive and retrieve documents (paper-based and electronic) using filing standards.

• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation.

• Respond to information requests by searching, summarizing research results and compiling in requested format.

• May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures & policies.

• Follow established policies, procedures and methods.

- Graduate of 4 year course related to business or finance - Pleasing personality - Willing to work night shift - Computer literate - Knowledgeable in Microsoft Excel, Word, Outlook and Powerpoint - Good English communication, both written and oral - Able to read and write simplified Chinese characters

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