Skip to main content Skip to Footer

Job Listing



Process Management and Audit

Job Location: Manila

Job Number: 1198

APPLY GET REFERRED SAVE THIS JOB

- Job description

Perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture. Empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range
• Be the subject matter expert in the market they support.
• Perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture.
• The quality analysts are empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range.
• Ensure quality queues are managed and kept green.
• Do analysis of quality errors and provide feedback to the analyst to ensure that performance is maintained.
• Support Training, Operations and Policy teams in running initiatives to improve performance of the team.
• Raise challenges and share ideas with the client on how to make the process better.
• Be proficient in reporting and analyzing data.
• Flexible to work in a 24 by 7 environment.
Graduate of any Bachelor's Degree/4 year course

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

Find a job

Start your search here: Enter job title, skill, experience level or city