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Data Entry

Job Location: Manila

Job Number: 1116

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- Job description

• Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
• Ensure achievement of SLA targets
• Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
- Degree in any field - Ability to establish and develop effective teams, manage their performance - Able to identify training needs and support development of programs - Able to adapt quickly to changes in workflow - Excellent written and verbal communication skills - Excellent organizational skills and detail-oriented approach to problem solving - Solid understanding of workflow, tools used for providing services - Previous management experience with service/technical fields within Call Center environment - Familiarity w/ project management - Moderate understanding of business process improvement methods - Experience training in a classroom environment - Preferably, substantial personal or professional experience using smart mobile technology, such as iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, another eReader, any Android device - Preferable and as applicable, experienced in troubleshooting personal electronic devices (e.g., personal computers, smartphones, tablets), online downloads, transactions, applications, software, and hardware issues.

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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