Job Description

     Must Have:

• Admin & Development experience on ServiceNow Modules

• Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal

• Knowledge, Discovery, Performance Analytics, Orchestration

• Service Mapping, Event Management Integration, Mobile UI, Chat/Connect

• Cloud Management capabilities, Mobile App demo, Chat, GRC , HR & Barcode Scanner

• Maintenance, administration and version standardization of ServiceNow

• Experience with ServiceNow development/configuration/customization/enhancements

• Develop Applications on ServiceNow Platform & Upgrades

• Service Management Process development

• Third Party Management/Integration with other ITSM tools & 3rd Party tools

• Configuration of functionalities according to the best process & practices

• Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules

• Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management

• Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards

• Excellent Problem-solving and analytical skills.

• Excellent interpersonal & Team Management skills


     - Bachelors Degree in Computer Science, Information Technology or other relevant fields
     - Knowledge of ITIL processes is a plus, ServiceNow Admin and ITIL V3 certification
     - ServiceNow Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance and Legal Management
     - Other ITSM tools knowledge like BMC Remedy , HP SM
     Support in analyzing workflows and present solution possibilities
     Good verbal and written communication skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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