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Office 365 Support Engineer

Job Location: Manila

Job Number: 10270

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- Job description

•Provide customer-facing product engineering support for Office365
     •Provide real-time client support for faster resolution of cases
     •Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
     •As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
    
- At least 2 years of professional IT experience
     - Experience in or exposure to a client facing role
     - Good communication skills
     - Amenable to a flexible work schedule, as the need arises
     - Bachelors Degree in Information Technology, Computer Science or other relevant fields
     - With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
     - With O365 skills and experience
     - Solid MS Exchange Skills
     - Solid SharePoint Skills
     - Proficient in MS Exchange and two or more O365 technologies
     - Proficient in MS SharePoint, along with at least two O365 technologies
     - At least three O365 technologies, if Exchange or SharePoint is not part of skillset
     - God to have if with certification on the following
     - Microsoft Office 365
     - MS Windows Server
     - MS Exchange
     - ITIL v3

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