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Office 365 Support Engineer

Job Location: Manila

Job Number: 10270

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- Job description

•Provide customer-facing product engineering support for Office365
     •Provide real-time client support for faster resolution of cases
     •Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
     •As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
    
- At least 2 years of professional IT experience
     - Experience in or exposure to a client facing role
     - Good communication skills
     - Amenable to a flexible work schedule, as the need arises
     - Bachelors Degree in Information Technology, Computer Science or other relevant fields
     - With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
     - With O365 skills and experience
     - Solid MS Exchange Skills
     - Solid SharePoint Skills
     - Proficient in MS Exchange and two or more O365 technologies
     - Proficient in MS SharePoint, along with at least two O365 technologies
     - At least three O365 technologies, if Exchange or SharePoint is not part of skillset
     - God to have if with certification on the following
     - Microsoft Office 365
     - MS Windows Server
     - MS Exchange
     - ITIL v3

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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