•Provide real-time client support for faster resolution of cases
•Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
•As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
- Experience in or exposure to a client facing role
- Good communication skills
- Amenable to a flexible work schedule, as the need arises
- Bachelors Degree in Information Technology, Computer Science or other relevant fields
- With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
- With O365 skills and experience
- Solid MS Exchange Skills
- Solid SharePoint Skills
- Proficient in MS Exchange and two or more O365 technologies
- Proficient in MS SharePoint, along with at least two O365 technologies
- At least three O365 technologies, if Exchange or SharePoint is not part of skillset
- God to have if with certification on the following
- Microsoft Office 365
- MS Windows Server
- MS Exchange
- ITIL v3
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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