Delivery Operations Team Lead
Location: Austin, TX (Hybrid; Required to be in office 1 week a month)
The Delivery Operations Team Lead is responsible for supervising and managing the performance of a team of 20 Provider Enrollment agents in a healthcare setting.
Key Responsibilities:
Drives delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering
Supervises functional process delivery, ensuring processes are executed appropriately and in a timely manner.
Subject matter expert and escalation point to resolve issues and continuously look to improve accuracy and the employee experience
Optimizes the contribution of the team through coaching, counseling and mentoring activities as well as manages the client relationship and partners with multiple vendors and workstreams to ensure accurate and efficient processing
Provides and implements workable solutions to business issues problems with minimal management involvement
Conduct work planning, estimation and prioritization of processes to optimize team performance.
Leads and monitors day to day operations within area of responsibility to align teams to performance standards
Ensures accurate completion of processes and ensures Service Level Agreements are met or exceeded by monitoring work and delegating assignments as needed
Develops, implements and maintains quality controls
Professionally interacts with the client in a multi-vendor environment
Provides relevant statistics and reporting
Prepares work schedules to ensure appropriate coverage and workload balancing
Backs up team members during vacation and/or high-volume work efforts and acts as escalation point
Supports training initiatives for all team members on new or enhanced operation procedures and policies
Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
Manages integration of change control through utilization of work plans to ensure appropriate development of process documents, job aids, communications procedures
Basic Qualifications:
-
Minimum of 3 years supervisory or team lead experience in a customer service environment
Preferred Qualifications:
-
Bachelor's Degree in Organizational Management or related disciplines.
-
Healthcare delivery experience
Professional Skills:
-
Excellent communication skills - written and oral
-
Strong presentation and interpersonal skills
-
Advanced proficiency with Microsoft Office Suite
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/26/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $154,800
Cleveland $59,100 to $123,800
Colorado $63,800 to $133,700
District of Columbia $68,000 to $142,400
Illinois $59,100 to $133,700
Maine $54,400 to $113,900
Maryland $63,800 to $133,700
Massachusetts $63,800 to $142,400
Minnesota $63,800 to $133,700
New York $66,300 to $154,800
New Jersey $68,000 to $154,800
Virginia $59,100 to $142,400
Washington $80,200 to $142,400
Austin, TX
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.