Workplace Facility Mgmt Senior Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com

Brief description

Execute services in their areas of responsibility for moderate to large size locations/across moderate no. of smaller locations. May oversee work of team members. May have a wide range of Workplace Solutions specialist facility & building management services delivered at an Accenture location. May include asset management, engineering, building & maintenance, cleaning, mail delivery, logistics and/or storage services. Independently carry out routine tasks according to guidelines and/or under supervision.

Purpose

The Location Facilities Senior Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members. The job scope may include a wide range of Workplace Solutions specialist facility and building management services delivered on-site at an Accenture location. These may include asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services.   The Facilities Senior Analyst is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision.

Responsibilities/Accountabilities

• Independently complete a wide range of Workplace Solutions facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc.

• May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)

• May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc).

• May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.

• May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy.

• May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to.

• May execute/oversee the delivery of inbound and outbound mail and courier services.

• May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management.

• May support the day-to-day management of a Workplace commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.

• May perform administrative duties according to location guidelines.

• May conduct quality assurance checks to ensure service standards are being met.

• May oversee and assist with integration of new joiners.

• May carry out instructions for security, fire, health and safety and maintain records.

• May act as a point of contact for the landlord or external providers and manage regular contract relationships.

• May be single point of contact for Workplace Solutions in a specific location.

• May receive, review, and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed.

• May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.

• Problem-solve by drawing on knowledge of other departments utilizing network of contacts.

• Act as a resource for questions from workgroup and customers.

• Prepare daily, weekly, and monthly reports associated with the office or workgroup.

• May provide input for the performance review process.

• May be involved in actions related to programs or projects.

• Complete all the mandatory performance process for the team members.