Supply Chain Operations Trainer
Summary:
As a Trainer, you will enable new and existing team members to achieve job readiness and operational excellence within a fast-paced supply chain environment. You will bridge process knowledge, system proficiency, and performance standards through structured training, on-floor coaching, and data-driven learning interventions. You will work closely with Operations, Process, and Quality teams to ensure employees are equipped to perform effectively across order management, logistics coordination, tools, and SOP adherence.
Responsibilities:
Facilitate new hire training programs aligned to operational processes, systems, and SOPs
Conduct on-floor coaching to close knowledge and performance gaps
Deliver training on process workflows, tools, policies, and operational controls
Translate complex operational procedures into practical, easy-to-understand learning content
Partner with Operations and Quality teams to identify performance gaps and conduct RCA
Develop targeted retraining plans based on performance data and error trends
Manage end-to-end training lifecycle for batches (5–25 headcount)
Track, measure, and report training effectiveness and readiness metrics
Lead training projects to improve training structure, content, and delivery methods
Ensure training materials remain current with process and system updates
Participate in process calibration sessions with stakeholders
Support continuous improvement initiatives related to process adherence and quality
Skills & Capabilities:
Functional Expertise
Strong understanding of supply chain, order management, logistics, procurement operations, or shared services operations
Ability to understand operational workflows and convert them into structured training
Experience working with SOP-driven, system-intensive environments
Training & Facilitation
Proven experience designing and delivering process or system training
Strong facilitation, presentation, and engagement skills (virtual and classroom)
Knowledge of adult learning principles and instructional techniques
Data & Performance Orientation
Ability to analyze performance data, identify trends, and create targeted learning interventions
Experience conducting RCA and translating findings into training actions
Strong reporting and tracking skills using Excel / reporting tools
Collaboration & Stakeholder Management
Work closely with Operations, Process, and Quality teams
Ability to influence and coach employees across different learning styles
Strong communication and interpersonal skills
Tools & Technology
Comfortable with training platforms, e-learning tools, and MS Office / Google Suite
Experience training on ERP / ticketing / order management systems is a strong advantage
#LI-GM
Qualifications:
5+ years of experience in training delivery, process enablement, or operations training
Experience in supply chain or operations environment is highly preferred
Experience in system/process training is a strong advantage
Candidates from relevant background such as Supply Chain/Order Management/Logistics Operations, Shared Services Operations, Process Trainer in BPO/SS are encouraged to apply are encouraged to apply.
Kuala Lumpur
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.