Hospitality & Office Operations Coordinator
The Hospitality & Office Operations Coordinator will serve as a member of our location services team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.
This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care.
The Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.
Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration
Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives
Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.)
Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines
Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training. Manage regular contract relationships. Act as a resource for questions from workgroup and customers
Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location
Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
Problem-solve by drawing on knowledge of other departments utilizing network of contacts
Prepare daily, weekly, and monthly reports associated with the office or workgroup
Support the planning and execution of all on-site meetings/events and on-site catering. Liaise with Event Hosts. Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed
May be involved in actions related to programs or projects
This is a 100% onsite role located at 909 Locust St. in Des Moines. Hours of work are M – F, 8:00am – 5:00pm.
The role will collaborate with the existing onsite support team member and will report to an Accenture supervisor located in Minneapolis.
Basic Qualifications:
- Minimum of 3 years of customer service experience
Preferred Skills:
- Passionate about customer service
- Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
- Comfortable with technology and social media (advanced skills a plus)
- Intermediate knowledge of MS Outlook
- Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
- Can lift/move up to 40lbs
Professional Skills:
- Ability to take ownership and make decisions independent of customer involvement (proactive)
- Proven ability to work independently and as a team member
- Highly responsive, flexible, and adaptable
- High level of professionalism
- Critical thinking skills
- Demonstrated problem solving skills
- Excellent communication skills (written and oral)
- Excellent organizational, multi—tasking and time management skills
- Seeks out challenges and opportunities to grow
- Business partner attitude and approach
- Ability to work with highly confidential material and maintain confidentiality
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/13/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $23.13 to $49.57
Cleveland $21.39 to $39.66
Colorado $23.13 to $42.84
District of Columbia $24.62 to $45.63
Illinois $21.39 to $42.84
Maryland $23.13 to $42.84
Massachusetts $23.13 to $45.63
Minnesota $23.13 to $42.84
New York $21.39 to $49.57
New Jersey $24.62 to $49.57
Washington $24.62 to $45.63
Des Moines, IA
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