Order to Cash Operations Specialist/Team Lead
RESPONSIBILITIES:
- Overall OTC Deductions & Ageing reporting
- Escalation handling from Sales and Account Coordinators
- Next level escalation in managing queries from critical vendors
- Works with Treasury for decision on priority vendors/payments
- Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors work load balancing
• Supports high quality work through a positive environment
• Monitors team members performance with the focus on improvement
Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels - Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends - Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
SKILL AND QUALIFICATIONS:
- Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
- with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
- With at least 7 to 8 years of OTC/Accounts Receivable experience
- With 2 years of supervisory experience
- Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
- Willing to work in any shifts i.e. night shift, graveyard schedule etc.
- Good communication skills
#LI-PH
Quezon City
Mandaluyong City
Taguig
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