Management Consultant - Utilities Industry

Required Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Utilities Management, or a related discipline.

• Minimum 5–11 years of experience within Utilities Retail, customer operations, business transformation, consulting, or related fields.

• Demonstrated experience delivering or supporting CIS and CRM transformation initiatives within the utilities sector.

• Strong understanding of utility retail business processes, including customer management, billing, payments, meter-to-cash, collections, and customer service operations.

• Experience leading client workshops, requirements gathering, process design, and solution definition activities.

• Proven ability to manage stakeholders and work effectively across business and technology teams.

• Strong analytical, problem-solving, communication, and presentation skills.

• Experience managing multiple priorities and delivering results in complex client environments.

Preferred Qualifications

• Experience in electricity, gas, water, or multi-utility organizations.

• Experience supporting large-scale CIS, CRM, digital customer service, or enterprise transformation programs.

• Knowledge of regulated and competitive utility market environments.

• Experience in business readiness, deployment, organizational change, or operating model transformation initiatives.

• MBA or relevant postgraduate qualification.

• Utilities industry certifications or professional accreditations.

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