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DE032347-Learning Exp Design & Dev Senior Analyst

Instructor Senior Analyst | Full time | Experience: 2-5 years
Job No. CXO-132307-S73389 | Taguig
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Learning Exp Design & Dev Senior Analyst
WORK SETUP: Hybrid

OVERALL PURPOSE:
The Instructional Design Senior Analyst works with different training resources and subject matter experts (SMEs) to create self-paced, or instructor led courses required for Capability Development training programs.

RESPONSIBILITIES:
Design and Development of Effective Learning Content using appropriate delivery methods
• Analysis of competency and knowledge requirements to design an effective training model for learner needs
• Participate in training reviews and feedback sessions from training resources to apply recommendations
• Conduct research, extensive fact checking and validation to support accuracy of information to be added in content
• Designing curriculum, content outline and storyboards, applying appropriate multimedia learning methodologies considering scalability, delivery requirements and limitations
• Develop training materials such as slides, facilitator guides, participant guides, elearning, videos, job aids, handouts, and pre and post course work
• Revision of existing training programs based on changes to requirements
• Liaising with learning partners to include appropriate learning courses in the program
• Working with the technical team in the publishing of materials in the learning platforms
• Create skill and knowledge assessments as well as case studies
• Assess course development timelines and efforts and communicate with stakeholders

Learning Program Delivery and training resources enablement
• Conduct Train the trainer sessions to ensure consistency in delivery of developed instructor-led courses if necessary
• Recording and evaluating training data using Kirkpatrick’s levels of evaluation to gauge effectiveness
• Ensure training materials are accessible to participants and faculty

Periodic Creation and Review of Learning Materials
• Revise modules or create new material based on pre/post test results, faculty and learner feedback
• Categorization and review of content recency and relevance that have been released or are already uploaded to the learning platforms
• Development, re-templating or rewriting of content from subject matter experts

Communication Materials Development
• Design and create collaterals to communicate information, updates and announcements about training programs being supported such as mailers, brochures, videos, slides and catalogs

OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig, Uptown Bonifacio Tower 2

SKILL AND QUALIFICATIONS: • At least 2-3 years Instructional Design and Content Development Experience • At least 1-2 years Contact Center Training Experience - preferred • Proficient in E Learning Development applications (Articulate, Captivate) • Working knowledge of video editing/ development preferred (e.g. Canva, Adobe Premiere, Powtoon)

Taguig

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