Full Stack Engineer
Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
AI Powered Tech Talent
The Full Stack Cloud Contact Center Engineer designs, deploys and manages Cloud Contact Center infrastructures. The engineer works across various Cloud Contact Center platforms and Unified Communication platforms consisting of multi-vendor and multi-cloud environments to deliver intelligent solutions and efficient operations leveraging Site Reliability Engineering, Automation, AI-based observability tools.
Key Responsibilities:
Design, Build and Manage scalable and highly available Cloud Contact Center infrastructure on vendor platform such as Amazon Connect, Genesys etc.
Design, Build and Manage scalable and highly available Unified Communications (UC) infrastructure components.
Monitor, Troubleshoot and Optimize Cloud Contact Center infrastructure with AI-aided tools and Automation.
Drive new solutions, design architecture & integration standards for Cloud Contact Center infrastructure operations leveraging Site Reliability Engineering (SRE) principles.
Collaborate across teams to ensure seamless integration with full-stack components.
Implement Infrastructure as Code (IaC) using Templates and central orchestration tools.
Automate deployments with provisioning tools to achieve Zero/Low touch provisioning.
Ensure compliance with Contact Center best practices and organizational policies.
Continuously evaluate and implement new Contact Center technologies and tools to improve efficiency.
Provide technical guidance and support to team members and stakeholders.
Basic knowledge and Network and Security.
Required Skills:
Strong proficiency in Unified Communications (UC) and Contact Center (CC) technology platforms.
Hands-on experience with Cloud CC platforms (Amazon Connect, Genesys Cloud CX, Nice CXOne, Cisco Webex, Five9).
Experience with adjunct systems (e.g., recording, WFM, dialers, CRM, SBC).
Strong understanding in Site Reliability Engineering (SRE) Framework.
Proficiency in coding languages (Node.js, TypeScript, Python).
Strong understanding with Infrastructure as Code (IaC).
Experience in automation and scripting tools (Python, Ansible).
Proficiency in AI-aided observability/management tools (e.g., CloudWatch, Dynatrace, Splunk, ServiceNow).
Strong understanding of networking, security, and cloud CC best practices.
Ability to troubleshoot complex Contact Center incidents and infrastructure issues.
Excellent communication and collaboration skills.
Certifications (Required/Preferred):
Cisco Certified Network Associate – Professional Collaboration
Cisco Certified DevNet Specialist – Webex
AWS Certified Solutions Architect Associate – Professional
Genesys Cloud CX Certified Architect – Developer - Professional
NICE Certified Implementation Engineer (NCIE)
NICE Certified Development Professional (NCDP)
Oracle Communications Session Border Controller Basic Certified Implementation Professional
AudioCodes Certified Associate- Professional
Microsoft Certified: Azure Developer Associate
PCEP – Certified Entry-Level Python Programmer
OpenJS Node.js Application Developer (JSNAD)
HashiCorp Certified: Terraform Associate
Site Reliability Engineering Foundation (SREF)
Resource needs to be AI Ready.
Pune
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.