Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow ITSM Software Asset Management (SAM)
Minimum 5 year(s) of experience is required
Educational Qualification : Degree in IT or Business-related discipline;
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills : Software License Management Good to Have Skills : ServiceNow ITSM Software Asset Management (SAM) Job Requirements : Key Responsibilities : 1 Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets; 2 Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales; 3 Drive progress of SAM engagements resolution of compliance issues 4 Deliver information to Customers on best licensing practices to enhance knowledge and understanding Technical Experience : 1 An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc; 2 Must have Knowledge on Microsoft, Adobe from Tier 2 or Tier 3 publishers ; 3 Understanding of Licensing, maintenance and support elements of agreements; and 4 Fair understanding of enterprise / server estate configuration 4 A technical understanding of networks, the use of licensed software and software deployment; Professional Attributes : 1 Excellent communication skills verbal written; 2 Advanced analytical skills using Excel or other software tools 3 Strong project management and delegation skills, meeting and enforcing deadlines Educational Qualification: Degree in IT or Business-related discipline; Additional Info : Flexible shift timing
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