Delivery Operations Associate Manager
Designation: Delivery Operations Associate Manager
Qualifications:BCom/Master of Business Administration
Years of Experience:10 to 14 years
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What would you do? • Lead and manage end to end Procure to Pay (P2P) operations within a Shared Services environment, ensuring stable, efficient, and compliant service delivery. • Provide people leadership to P2P teams handling purchase order management, invoice processing, supplier queries, and payment support. • Own process governance and performance, driving adherence to SLAs, policies, controls, and quality standards across P2P activities. • Act as a key operational partner to Procurement, Finance, and business stakeholders, managing escalations and complex issues effectively. • Drive standardization, continuous improvement, and productivity enhancements across P2P processes. • Use data and insights to monitor performance, identify risks, and improve outcomes related to cycle time, quality, and compliance. • Lead and support transformation initiatives, including process simplification, system optimization, automation, and digital adoption. • Ensure strong control discipline and audit readiness, balancing service excellence with risk and compliance requirements. • Exposure to automation, RPA, analytics, or AI enabled finance solutions (e.g., AI assisted PO compliance checks, IDP/OCR, AI enabled matching for price, quantity, and receipt variances) will be a strong advantage. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors.
What are we looking for? Qualifications Experience & Education • 10–14 years of experience in Procure to Pay (PTP) within the Finance & Accounting function. • Experience in a BPO / shared services environment retail / co-operative industry is an added advantage. • Bachelor’s degree in finance / accounting or MBA (Finance). •Systems & Applications • Experience working on SAP HANA and other relevant finance systems is preferred and considered an added advantage. • Strong working knowledge of MS Excel and MS Word. • Advanced Excel skills (e.g., complex formulas, data analysis, pivot tables) will be an added advantage. Communication & Interpersonal Skills • Ability to interact effectively with customers and client SMEs for daily operational and governance activities. • Excellent verbal and written communication skills, enabling effective interaction with clients and internal stakeholders via calls and emails. • Ability to work closely with team leads and stakeholders to drive process and organizational initiatives. • Capable of communicating clearly and professionally with client reconciliation SMEs and third-party teams, and of raising timely, accurate, and well-articulated queries.
Roles and Responsibilities: • Own and oversee end to end Procure to Pay operations, including Requisition to PO, goods receipt, 2/3-way matching, invoice processing, supplier queries, and payment support. • Ensure accurate, timely, and SLA compliant delivery of P2P services in line with defined policies, procedures, and internal controls. • Be accountable for operational stability, including backlog management, prioritization, and resolution of delivery issues and risks. • Lead, coach, and manage P2P team leads and analysts, setting clear performance expectations and driving delivery against KPIs. • Build and sustain a high performing team culture focused on quality, accountability, and continuous improvement. • Act as a senior operational partner to Procurement, Finance, and business stakeholders, managing escalations and complex supplier issues. • Ensure strong controls, risk management, and audit readiness, including approvals, segregation of duties, and vendor master controls. • Monitor and analyze P2P performance metrics (e.g., invoice cycle time, exception rates, first pass yield, SLA adherence) and provide insights to leadership. • Drive continuous improvement and transformation initiatives, including process standardization, simplification, automation, and digitization. • Partner with Finance Transformation, IT, and Procurement on system enhancements and act as a change leader to drive adoption of new ways of working.
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