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Delivery Lead

IT Operations Senior Manager | Senior Level | Full time
Job No. 14528059 | Kuala Lumpur
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THE WORK: Discover the opportunity to make a meaningful impact through your expertise. You will be a subject matter expert with deep knowledge and experience, using your influencing and advisory skills to guide important decisions. Engaging with multiple groups, you will contribute to key resolutions and provide solutions that benefit various areas. This role invites you to bring your advanced capabilities to a dynamic environment where your insights will be highly valued and your contributions truly appreciated.

  • Drive incident and outage management, ensuring timely investigation and restoration.
  • Monitor systems and analyze trends to enhance performance and prevent future incidents.
  • Track and facilitate the acceptance of changes within production environments.
  • Operate information technology production services in alignment with established protocols and service agreements.
  • Collaborate with diverse stakeholders to maintain smooth and efficient operations.

Required:

  • Advanced proficiency in Account Delivery Management
  • Advanced proficiency in Business Operation Maanagement
  • A minimum of 8 years of experience in relevant related skills
  • Bachelor's degree in relevant field of studies

Preferred:

  • Advanced Estimation and Planning
  • Advanced Work Management
  • Intermediate Risk Assessment
  • Intermediate Process Improvement
  • Beginner Confilict Resoluton

Kuala Lumpur

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. 

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. 

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand). 

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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