Customer Data Architect
There will never be a typical day at Accenture Song, but that’s why people choose to be here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.
As a Customer Tech / Customer Data Architect, you help clients define, design, and realize modern customer data foundations. You assess the maturity of their customer data landscape, shape future-state architectures, and translate business goals into actionable technical roadmaps. You work closely with C-level stakeholders, product owners, data engineers, and MarTech specialists to build a scalable, privacy-proof, and AI-ready customer data ecosystem.
The Work
- Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmaps
- Design end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and security
- Advise on and architect solutions across Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (e.g., GCP BigQuery, Azure)
- Translate business and marketing use cases into data models, integration patterns, APIs, and activation pipelines
- Shape and guide GenAI and agentic architectures within the customer data domain, ensuring responsible and scalable adoption
- Oversee delivery quality and technical solution integrity across complex implementations and migrations
- Collaborate with cross-functional teams to ensure architecture alignment across data, engineering, and marketing
- Support business development by identifying opportunities, shaping proposals, and delivering architectural vision pieces
- Stay ahead of industry trends in MarTech, CDPs, and AI-driven customer engagement
Who we are – Accenture
Accenture Song
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song.
Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.
Here's What You'll Need
- 5–8 years of experience in customer tech transformation, service design, or technology delivery roles
- Hands‑on experience with at least one CCaaS platform (e.g., Genesys Cloud, Amazon Connect)
- Strong understanding of solution architecture principles, systems integration, and cloud‑based contact center technologies
- Experience leading project teams and managing stakeholders at multiple levels
- Proven ability to convert customer service strategy into technical and functional delivery plans
- Strong consulting skills: problem‑structuring, storytelling, facilitation, and executive stakeholder management
- A completed master's degree
- Fluent in English (spoken and written)
Bonus points if you have
- Certifications in CCaaS, CRM, AWS/Azure, or architecture (e.g., TOGAF)
- Experience integrating CCaaS platforms with CRM (Salesforce, MS Dynamics) and ERP systems
- Ability to simplify complex technical concepts for both business and technical audiences
- Proven track record in leading large‑scale implementations from blueprint to go‑live
- Demonstrated passion for innovation in customer service operations, including AI‑driven automation, digital channels, and omnichannel service strategies
- Fluent in Dutch (spoken and written)
What’s in it for you?
Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:
Work with flexibility, in a culture based on trust.
Embrace a sustainable growth mindset.
Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
Lead and transform our clients with technology.
Connect with our global network of 700.000 colleagues.
These promises are reflected through our excellent employee benefits, including:
Unlimited learning: access to thousands of free courses, classes and workshops.
'Do Good’ volunteering program.
Paid transport (budget for electric bicycle or car, NS-Business card);
A laptop, iPhone, and home office setup allowance.
Social activities like Friday Drinks, sport events and parties
Amsterdam
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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Join Accenture to work at the heart of change. Visit us at www.accenture.com.