CRM and Loyalty Program Specialist
Job Description
- Understanding client requirements for developing email and other omni-channel content
- Managing the email content and getting it created as per the requirements provided by client
- Maintaining high quality standards for the email content and ensuring the timelines are met
- Adhering to compliance and regulatory requirements
- Follow ups with Marketing Manager for the required feedback/approvals
- Communication/support to the onshore team
- Co-ordinating with various stakeholders
- Constantly updating the campaign status to stakeholders and red flag if there are any issues
- Create and execute project work plans and revise them as appropriate to meet changing needs and requirements of the brand
- Lead Business discussions and manage client expectations on the project and is able to negotiate/align on plans
#LI-GM
Job Qualifications
- Minimum 4-6 years experience in Project Management
- Bachelor’s degree, willing to work across different shifts.
- Project Management is a must. Knowledge of Adobe, Braze platform will be an added advantage
- Certifications like PMP will be an added advantage
- Excellent Communication Skills
- Highly organized, detail oriented, and results focused
- Ability to effectively handle tight deadlines and multiple projects
- Managing client expectations with regards to quality and timelines
- Good at interacting with clients over phone or email
- Working with different teams to get the project completed by meeting the required quality standards
- Experience in handling Microsoft Office production (Excel, PowerPoint, Word, Project)
- Working experience with campaign management
- Quick learner and ability to highlight risks and issues
- Ability to honor commitments and deadlines on assigned tasks
- Ability to prioritize tasks, complete assignments and Multitask.
- Working experience on JIRA or Workfront would be an advantage
- Campaign Project Specialist expected to perform thorough proof reading before artefacts are sent to the client
Kuala Lumpur
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