Supply Chain Ops Analyst - Japanese Speaker
Summary:
A professional at this position level within Accenture has the following responsibilities: Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions impact own work and may impact the work of others. Individual contributor and/or oversees a small work effort and/or team.
Customer Engagement/Meetings
Participate in meeting to provide insights on order/supply/issues, etc
Facilitate or Participate in Customer syncs to walk through tactical order/supply/issue items
Participate in internal Team calls with S&OE, F&L or other internal teams if relevant to provide feedback regarding Customer/areas needs, supply, Customer metrics, etc
Supports OM & Customer on complex queries
RMA customer engagement
Customer portal management
Reporting/Metrics
Support agreed upon reporting needed by Channel Leads/CCSM/other cross functional teams
Review & report Customer metrics (OBL, OTP, Manual Dos, IP, etc, UCO, aged orders)
Demand Planning
Attend FG sub syncs, complete needed files (FCST templates/SDP files) and IBP upload if aligned with regional/Customer scope
Allocation
Manage allocation splits or provide needed insights to Client Channel Manager if applicable for Customer/Areas
Launch/EOL Management
If applicable, track inbounds to IPQ along with launch tracking to the Customers and call out any risks needed to Channel Leads
Follow up on internal teams to ensure certifications are aligned and ready along with any order issues that require alignment & support
Follow up with Customers on order placements aligned with IPQ/Ship Plans
Trigger SKU setup that is required (NAM only)
Track depletion of EOL and ordering needs
Order Scrubbing
Review daily/weekly order scrub from Order Management Teams and provide action items
Flag allocation misalignment & escalate needed supply/allocations
Work with partner, internal or F&L teams as needed to resolve order/delivery issues
Returns/Credits/Debits
Manage Returns Revenue projections
Manage Partner Payment Purchase Orders for Ops related Payments
Attend Partner & GFS calls to support to resolve the overdue payments & claims
Credit & Debit Approvals if aligned to approval matrix
Regulatory/Compliance
New Customer onboarding support
Update/complete/trigger needed master data changes (Ship To, CLT, etc)
Ensure Customer profiles, SOP & Distros are updated as needed
Minimum 2 years of experience in a Supply Chain role
Bachelor’s degree
Minimum 2 years of experience managing customers
Strong skills in Excel
Proficient in Japanese
Preferred Skills:
Experience with analysis of supply chain metrics
Problem-Solving / Escalation
Account Management
SAP order management experience
Excellent communication skills
Business process outsourcing experience desirable
Working Hours starts at 8am.
#LI-GM
Subang Jaya
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