Cx Demand Fulfillment Analyst
Kuala Lumpur
| Mid-Level
| Full time
Data & Reporting Senior Analyst
Program and Project Management Analyst
|
Mid-Level
|
Full time
Job No. R00296517
|
Subang Jaya
This role is instrumental in transforming raw data into actionable insights, developing interactive dashboards and reports, and streamlining reporting processes through automation.
Data Analysis & Insights Generation
Collect, analyze, and interpret large and complex data sets to identify trends, patterns, and performance drivers.
Deliver actionable insights and recommendations that support business planning, operational efficiency, and strategic goals.
Dashboard Development & Reporting Automation
Design, build, and maintain interactive dashboards and scorecards using Power BI and Excel.
Develop robust data models and transformations using Power Query to ensure accuracy, consistency, and scalability.
Automate manual reporting workflows using Power Automate to improve timeliness, accuracy, and efficiency.
Uphold data visualization and reporting standards to ensure clarity and consistency across outputs.
Reporting & Presentation Excellence
Monitor and analyze key performance indicators (KPIs) to evaluate business, financial, or operational performance.
Translate complex data into clear, compelling insights that drive informed decision-making.
Prepare and present executive-level reports and performance summaries tailored for diverse stakeholders.
Support management with data-driven recommendations and scenario-based analysis.
Identify trends, inefficiencies, and improvement opportunities, and propose data-driven actions to enhance outcomes.
Stakeholder Engagement & Communication
Collaborate with business and functional teams to understand reporting needs and deliver fit-for-purpose analytics solutions.
Present analytical findings through compelling visuals and narratives to both technical and non-technical audiences.
Support the organization in adopting self-service reporting tools and strengthening data literacy.
Continuous Improvement & Data Governance
Maintain high standards of data accuracy, integrity, and consistency across systems and reports.
Streamline data collection, transformation, and reporting processes through process optimization and automation.
Document and continuously enhance reporting frameworks, workflows, and data governance practices.
2–3 years of relevant experience in data analysis, reporting, business intelligence, project/account management role.
Strong proficiency in:
- Microsoft Excel (advanced formulas, Power Query, data modeling)
- Power Point (presentation tool)
- Power BI (dashboard design, DAX, visualization best practices)
- Power Automate (workflow automation, integration, scheduling)Experience with data transformation or automation tools (e.g., SQL, VBA, or Python) is an advantage.
Excellent ability to translate data into insights and visuals that support strategic and operational decisions.
Effective communication skills in Mandarin and English, both written and verbal.
High attention to detail, analytical thinking, and problem-solving mindset.
Experience in shared services, operations, or performance reporting environments is an advantage (training provided).
Subang Jaya
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