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Customer Audit & Compliance - Prefer Korean Speaking

Sales Operations Associate Manager | Mid-Level | Full time
Job No. R00272875 | Kuala Lumpur
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Roles & Responsibilities:

  • Strategic Oversight of Fraud Audits: Design and lead the execution of audit strategies focused on detecting and preventing fraud in rebate and incentive programs.

  • Leadership & Team Development: Manage and mentor auditors and analysts, cultivating a high-performance culture.

  • Fraud Risk Assessment: Conduct enterprise-level fraud risk assessments, identify vulnerabilities, and implement audit plans.

  • Data Analytics: Leverage tools like Excel, Power BI, and Tableau to detect anomalies, trends, and fraud indicators.

  • System Integration & Automation: Utilize CRM (e.g., Salesforce) and ERP systems (SAP, Oracle) for transactional data tracing and audit automation.

  • Customer Master Data Governance: Lead audits to ensure customer data accuracy and compliance with governance standards.

  • Revenue Recognition Compliance: Monitor adherence to standards (e.g., ASC 606) and assess fraud risk implications.

  • Root Cause Analysis: Investigate fraud incidents, conduct root cause analysis, and implement corrective actions.

  • Audit Reporting: Prepare and present findings and fraud summaries to senior leadership and regulatory bodies.

  • SOX Compliance: Strengthen internal controls in line with SOX and other regulatory frameworks.

  • Cross-Functional Collaboration: Partner with Legal, Compliance, Finance, and Sales to resolve issues and drive prevention strategies.

  • Continuous Improvement: Champion audit best practices, new fraud detection technologies, and policy updates.

Mandatory Skills:

  • Proven experience in fraud investigation, forensic auditing, or internal audit, especially in rebate/incentive programs

  • Strong knowledge of CRM (e.g., Salesforce) and ERP (SAP, Oracle)

  • Proficiency in data analysis/visualization tools: Excel, Power BI, Tableau

  • Deep understanding of internal controls, SOX compliance, and fraud risk frameworks

  • Experience with customer master data audits and governance

  • Familiarity with revenue recognition standards (e.g., ASC 606)

  • Advanced audit reporting and root cause analysis skills

  • Strong communication and stakeholder engagement abilities

  • Expertise in audit management tools

  • Background in revenue assurance and anti-corruption/fraud prevention frameworks

Good to Have Skills:

  • Understanding of global compliance (e.g., GDPR)

  • Experience in SaaS, multi-currency, or subscription-based business models

  • Knowledge of AI-driven audit analytics tools

  • Six Sigma or delivery excellence certifications

  • Strong client relationship and stakeholder management capabilities

  • Adaptability, collaboration, and strong problem-solving mindset

Kuala Lumpur

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