Japanese Technical Troubleshooting Agent - Bilingual Support
#LI-GM
Responsibilities:
- Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standards
- Uses existing knowledge base to provide a customer facing root cause assessment.
- Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Can read and write in Japanese (preferably fluent, certification is a plus)
- Fresh grad welcome preferably with GWS skill and experience
- Work experience in customer support non-vice is a plus
- Platforms - Open to learning and will be trained in Google Workspace.
- Google workspace knowledge or certification is a plus
Kuala Lumpur
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