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Japanese Technical Troubleshooting Agent - Bilingual Support

Kuala Lumpur Job No. r00259952 Full-time
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Job Description

#LI-GM

Responsibilities:

  • Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standards
  • Uses existing knowledge base to provide a customer facing root cause assessment.
  • Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.
  • Handle consults from the lower tier to assist in case resolution. 

Qualifications

  • Can read and write in Japanese (preferably fluent, certification is a plus)  
  • Fresh grad welcome preferably with GWS skill and experience
  • Work experience in customer support non-vice is a plus
  • Platforms - Open to learning and will be trained in Google Workspace.
  • Google workspace knowledge or certification is a plus

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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