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Technical Advertiser Solutions Analyst – Mandarin Speaker

Subang Jaya Job No. r00257129 Temporary
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Job Description

Job Description

  • Manage customer interactions to increase customer satisfaction and improve service quality, specifically for technical integrations on the advertisers webpages and platforms.
  • Provide technical onboarding solutions according to the Service Level Agreements and the quality and quantitative standards set by ensuring  that the advertisers questions and issues are resolved.
  • Provide pre and post-sales support for all self-service products, primarily supporting  integration of eCommerce tracking capabilities on customer web and app platforms.
  • Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
  • Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
  • Perform proactive and reactive analyses of technical integrations on advertisers webpages and present  findings to client stakeholders and directly to advertisers
  • Maintain and exceed set performance KPIs around productivity, customer satisfaction scores and quality scoring.

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Qualifications

Job Qualifications

  • Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
  • 1+ years in a technical support role or similar
  • 1+ years working in CRM tools in a B2B environment
  • 1+ years working with email, chat or call support in a B2B environment
  • Proficiency in HTML5, Javascript and CSS.
  • Familiar with G Suite software (Gmail, Google Docs, Google Sheets, etc.)
  • Experience in web development
  • Excellent verbal and written communication proficiency (minimum C1 in the Common European Framework of Reference for Languages (CEFR)
  • Proficiency in both English and Mandarin language is required.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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