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Subject Matter Expert (SME) Bilingual Japanese/Korean Cloud Engineer (Compute Specialization)
Kuala Lumpur
Job No. r00255232
Full-time
Job Description
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
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Job Title: Bi-lingual Japanese/Korean Cloud Engineer (Compute Specialization) Subject Matter Expert (SME)
Client & Project Overview:
We are looking for a Subject Matter Expert (SME) to support our dynamic team in Compute supporting the Google Workspace Support project for our client. This role offers an exciting opportunity to work in a dynamic environment, optimizing cloud computational resources to meet evolving business needs.
Key Responsibilities:
Cloud Compute Expertise:
Demonstrate a deep understanding of cloud compute engine concepts, including resource management, scalability, and optimization.
Provide technical support and guidance for escalated incidents, collaborating with internal and external stakeholders to resolve complex issues effectively.
Change Management:
Participate in change work product reviews for all changes in the release cycle, ensuring adherence to best practices and quality standards.
Identify potential risks and provide recommendations to mitigate operational impacts.
Documentation & Updates:
Coordinate updates to product and service documentation, ensuring accuracy and relevance.
Maintain and enhance technical resources, including runbooks, guides, and operational procedures.
Incident Resolution:
Act as a primary escalation point for technical incidents, providing expertise in troubleshooting and resolution to meet SLAs.
Collaborate with cross-functional teams to analyze root causes and implement preventative measures.
Qualifications
Required Qualifications:
Education:
Bachelor's degree in Engineering (Computer Science preferred).
Minimum of 8-10 years of professional experience, with a focus on support operations in relevant technologies.
Experience:
Proven expertise in Linux/Unix-based environments with hands-on experience in advanced troubleshooting, logging, and monitoring.
Experience working in a bilingual support environment (Japanese-English or Korean-English) is mandatory.
Familiarity with cloud platforms such as Google Cloud Platform (GCP), AWS, or Azure.
Technical Skills:
Operating Systems & Compute Concepts:
Command-line tools (cp, cat, mv, cd, pwd, grep, vi, ls, chmod, nano, sudo, ping, ssh, netstat, curl, ifconfig, touch) – Advanced
Editors (nano, vim, etc.) – Advanced
Linux/Unix directories, symlinks, partitions, images, file formats, migrations, virtualizations, MGR/GRUB, kernels – Advanced
Cloud Operations & Troubleshooting:
Linux troubleshooting, logging, and monitoring – Advanced
Package management, boot processes, and networking – Advanced
File system and device management – Advanced
Preferred Skills:
Cloud certification such as Google Cloud Professional Cloud Engineer or similar.
Experience with ITIL frameworks and best practices for incident, change, and problem management.
Strong organizational and documentation skills with attention to detail.
Ability to work effectively in a fast-paced, dynamic environment.
Soft Skills:
Excellent problem-solving and decision-making skills with a proactive approach to identifying and addressing challenges.
Strong communication abilities, both verbal and written, in English and Japanese/Korean.
Ability to collaborate and build relationships across diverse teams and stakeholders.
