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Customer Sales Support Analyst (Japanese Speaker)
Kuala Lumpur
Job No. r00233707
Temporary - On-Site
Job Description
Job Description
- Build relationships and dialogue with client's Partner Development Managers (PDMs).
- Conduct field office hours.
- Support partner selection and empowerment by facilitating access and engagement with skilling programs .
- Arrange periodic communications.
- Perform partner outreach (1:1 and 1: many).
- Proactively engage and educate internal and external stakeholders on program offers and benefits to drive adoption and retention.
- Promote local events and activities that highlight skilling opportunities and outcomes.
- Identify partner success stories and program impact and shares them with internal team.
- Provide partner feedback and showcases wins to internal and external stakeholders.
- Escalate and resolve tooling and reporting issues that affect sales performance and partner satisfaction.
- Use and maintain CRM and internal sales process to track and report on account activities and progress.
- Develop skills and knowledge continuously to stay updated on market trends and partner needs.
Qualifications
Job Qualification
- At least 2 years of experience in IT Sales and/or Partner Channel Support .
- Familiarity with the IT and cloud-based technology industry.
- Demonstrated sales performance with quota attainment and promotion based on sales impact.
- Ability to work on complex projects by following a well-defined process with multiple steps.
- Strategic vision and persistence in making follow-up calls, leaving voice mails, coordinating appointments, and presenting metrics.
- Patience and professionalism in interacting with pre-defined Customers/ Partners and delivering a strong onboarding experience.
- Strong English and Japanese language proficiency, written and verbal communication skills.
- Bachelor's degree holder preferred.
- Microsoft Fundamentals certification – preferred.
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