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Japanese Technology Support

Subang Jaya Job No. r00226425 Full-time
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Job Description

We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone/Chat and Emails.

Responsibilities:

  • Provide first-level technical support to customers in Japanese via phone, email, or chat

  • Troubleshoot and resolve hardware and software issues

  • Document all technical issues and resolutions accurately

  • Escalate complex technical issues to the appropriate team members

  • Assist customers with setup, installation, and configuration of software applications

  • Ensure excellent customer service and satisfaction at all times

  • Collaborate with other team members to improve processes and procedures

#LI-GM

Qualifications

  • Fluency in Japanese (both written and spoken)

  • Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills

  • Strong attention to detail and ability to multitask

  • Technical knowledge of software applications and computer systems

  • Ability to work well under pressure in a fast-paced environment

  • Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus

If you are fluent in Japanese, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Japanese for consideration.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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