HR Service Delivery Associate (Mandarin Speaker)

Job Descriptions:

• To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.

• Works towards possessing in-depth knowledge of system behavior.

• Accurately handles processing of transactions related to new hire, terminations, personal and job changes.   

• Resolves complex inquiries and requests that are escalated through other support groups within HRSS.

• Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution. 

• Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.

• Participates in and contributes to special assignments and projects as needed.

• Facilitates background investigations and other due diligence activities 

• Coordinates candidate referral payments 

• Performs data entry and maintenance in various company systems to ensure accurate candidate identification

• Provides navigational support to Recruiters, Managers on Workday system

• Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners 

• Uses procedures, policies, knowledge database and other reference materials to fulfill job duties 

• Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.