Skip to main content Skip to footer

Trust & Safety Associate (Arabic Speaker)

Kuala Lumpur Job No. r00162080 Full-time

Job Description

Role Descriptions

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.


Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels

  • Understand and remain updated on changing client policies and guidelines

  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

  • Serve as an advocate for the user community

  • Participate in process improvement initiatives that improve quality and efficiency of work

  • Participate in continuous training programs and workgroup discussions for optimal development in the role

  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

Basic Qualifications/Skills Needed

  • Strong coping, emotional resilience, and stress-management skills

  • Excellent comprehension, communication, and Arabic language skills

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

  • Strong attention to detail

  • Comfort synthesizing and analyzing information from multiple streams

  • Strong critical thinking and decision-making skills

  • Deep familiarity and passion for the internet, internet platforms, and internet culture

  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​

  • Ability to work well individually and as part of a team

  • Ability to work differing rotations/shifts and non-standard work hours

  • Flexibility in meeting changing business needs in a fast-paced environment

  • Commitment to quality, efficiency, and effectiveness

  • Previous business process outsourcing, customer service, or content moderation experience is a plus

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.