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Insurance Operations Associate (Multinational)

Kuala Lumpur Job No. r00152512 Full-time

Job Description

 Job Description

  • Performs routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
  • Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
  • Communicates, both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
  • Organizes and maintains electronic databases. Performs data input and maintenance.
  • Review, investigate and rectify all the rework issue if any.
  • Respond to queries by Clients, Producing Office or Underwriters.
  • Updates Payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.
  • May also function as trainer for other staff.
  • Review, investigate and rectify all the rework issue if any.
  • Responds to general client and broker queries via email and calls.
  • Need to involve with the weekly, monthly call with the business, regional on the outstanding accounts.
  • Preparing reports as and when required by management


Job Qualifications

  • Willing to work on shift according to the region supported inclusive of working during Malaysia holidays.
  • Fluent in written and oral English communication.

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