Reporting & Analytics Analyst
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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Job Title: Reporting & Analytics Analyst - P&OP
Domain: GIPS
Sub-Domain: P&OP (Application Maintenance / Production Support)
Experience Level: Junior (L1 - Less than 3 years)
Location: Kuala Lumpur
Job Summary:
We are looking for a Junior Reporting & Analytics Analyst to support Application Maintenance and Production Support activities within the P&OP reporting and analytics arm of GIPS-SR. The role focuses on ensuring the stability, accuracy, and availability of analytics applications and reports, while supporting business users with incident resolution and minor enhancements.
Key Responsibilities:
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Provide application maintenance and production support for P&OP reporting and analytics solutions.
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Monitor dashboards, reports, and data refresh processes to ensure timely and accurate delivery.
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Support and troubleshoot issues related to QLIK dashboards and analytics applications.
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Perform impact analysis, root cause identification, and coordinate fixes under senior guidance.
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Handle user queries, service requests, and incidents in line with defined SLAs.
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Prepare and maintain operational documentation, runbooks, and support procedures.
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Assist with minor report enhancements, data fixes, and testing activities.
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Collaborate with business users and upstream/downstream teams within GIPS-SR.
Required Skills:
Less than 3 years of experience in reporting, analytics, or application support roles.
Hands-on experience with business analytics tools (QLIK) (mandatory).
Proficiency in office productivity tools (Excel, PowerPoint, Word).
Basic understanding of production support processes (incident, problem, and change management).
Strong analytical and troubleshooting skills.
Good communication skills and a customer-support mindset.
Ability to work in a structured, support-oriented environment.
Nice-to-Have Skills:
Exposure to P&OP or operations-related reporting.
Experience supporting BI or analytics applications in production environments.
Familiarity with ticketing tools and IT service management processes.
Basic understanding of data flows and reporting architectures.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Kuala Lumpur
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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Join Accenture to work at the heart of change. Visit us at www.accenture.com.