Salesforce Field Service Lead (UK & Ireland)
Role Title: Salesforce Field Service Lead (UK & Ireland)
Location: London, Birmingham, Glasgow or Manchester
Salary: Competitive salary and package dependent on experience
Career Level: Senior Manager
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
About the Role
We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject‑matter expert role, combining deep platform expertise, industry insight, and trusted‑advisor engagement with complex, asset‑intensive organisations.
You will shape Field Service strategy, support major transformation programmes, and act as a go‑to authority for Salesforce Field Service across pre‑sales, discovery, design, and delivery.
Key Responsibilities
Salesforce Field Service Leadership
Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements
Set standards and best practice for Field Service discovery, solution design, and delivery approach
Solutioning & Pre‑Sales Support
Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence
Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value‑led
Trusted Advisor to Clients
Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome‑focused Field Service roadmaps aligned to business value rather than technology alone
Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations
Discovery, Blueprint & Architecture Oversight
Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture
Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt
Delivery & Capability Enablement
Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management
Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long‑term organisational depth
Salesforce & Ecosystem Engagement
Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators
Essential Skills
Deep expertise in Salesforce Field Service, including discovery, design, and large‑scale implementation
Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset‑centric transformations
Strong background in pre‑sales solutioning, including estimation, pricing input, and delivery shaping
Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams
Experience working across onshore/offshore delivery models
Desirable
Experience in utilities, resources, infrastructure, or other field‑force‑heavy industries
Exposure to large‑scale integrations (e.g. ERP, asset management, workforce management)
Thought leadership or contribution to Field Service propositions, assets, or alliance materials
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
#LI-EU
London
Birmingham
Glasgow
Manchester
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