Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our world-class systems operate smoothly. Your role will require you to leverage your exceptional communication skills to address client issues effectively, utilizing your deep product knowledge to design and implement appropriate resolutions. You will be dedicated to maintaining high-quality service and support, ensuring client satisfaction and system reliability throughout your daily interactions.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Document and track client interactions and resolutions to enhance service quality.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in MySQL Database Administration.
- Strong understanding of database management and optimization techniques.
- Experience with backup and recovery strategies for MySQL databases.
- Familiarity with performance tuning and query optimization.
- Knowledge of security best practices for database administration.
Additional Information:
- The candidate should have minimum 2 years of experience in MySQL Database Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.
Pune
Igualdad de oportunidades laborales
Todas las decisiones de empleo se tomarán sin considerar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, condición de discapacidad, condición de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía o cualquier otro criterio protegido por las leyes federales, estatales o locales.
Las personas candidatas no estarán obligadas a revelar antecedentes penales o de arresto que hayan sido sellados o eliminados como parte del proceso de contratación.
Accenture está comprometido con brindar oportunidades laborales a veteranos, incluyendo a hombres y mujeres que han prestado servicio.
Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consulta la Declaración de Reclutamiento y Contratación de Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.